Shipping & Returns
Oggetti designs requires all products to be returned to us within 30 days. Merchandise deemed not defective is subject to a 25% restocking fee, which will be applied upon receipt of the return. In the event that there are errors in the prices, descriptions, or images of certain merchandise, we reserve the right to restrict the return of those items.
Please note, stock returns are subject to our standard 25% restocking fee and must be completed within 30 days of receipt date. Shipping charges are not refundable with your return. Any products returned to Oggetti without prior authorization will receive a 30% restocking fee upon receipt.
If you would like to start a claim please contact us at email@example.com
Oggetti makes every effort to credit your account within 10 business days from receipt date of your return. All credits are refunded in the same form of payment as on the original invoice, unless requested otherwise on your completed claim form.
Please contact our orders department at firstname.lastname@example.org or your refund status.
Oggetti offers a one-year limited warranty for our products from date of purchase. Because all of our products are artisan crafted, each piece is unique in its own way. This limited one-year warranty applies to any products received with defects in materials and craftmanship. Kindly note, all products in the Oggetti collections are handcrafted by artisans and craftsmen all over the world. Small irregularities in shapes, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from the photographs within our catalogs and sales cards. Specifications of individual items are subject to change and may differ slightly from those shown or stated. Our Claims Department will determine if a claim is valid based off these product expectations.
Please contact us at email@example.com